Billing Policy

This Billing Policy explains how pricing, payment, charges and refunds work when you order from Shirtaholic. It forms part of our Terms of Service and should be read alongside our Return & Refund Policy, Shipping Policy and Privacy Policy.

Prices and currency

All prices on this website are listed and charged in United States Dollars (USD).

Prices for our products are subject to change without notice. We do not price match against sale items from other businesses.

Occasionally a product may be listed at an incorrect price due to a typographical error or an inaccuracy in product information. We reserve the right to correct any such error and to change, update or cancel an affected order at any time without prior notice, including after you have submitted your order. If we cancel an order for this reason after you have been charged, you will be refunded in full.

How you are charged

When you submit an order through our website, a legally binding contract is formed to purchase the products in that order, and your payment is processed at that point. We will then send you an order confirmation by email.

We reserve the right to refuse, limit or cancel any order at our sole discretion, including after an order confirmation has been sent, for reasons including product availability, errors in product or pricing information, or suspected fraudulent or unauthorized activity. We may limit or cancel quantities purchased per person, per household or per order, including orders placed under the same customer account, the same payment card, or the same billing or shipping address. Where we make a change to or cancel an order, we may attempt to contact you using the email address, billing address or phone number provided at the time the order was placed.

Payment methods and security

Our store is hosted on Shopify Inc., and payments are processed through the payment methods displayed at checkout.

Payments are processed securely by Shopify and its payment partners in line with the Payment Card Industry Data Security Standard (PCI-DSS).

Shirtaholic does not store your full payment card number.

Declined or failed payments

If your payment is declined or cannot be completed, your order will not be processed and no contract is formed. You may be asked to provide an alternative payment method. We are not responsible for any delay caused by a declined or failed payment.

Accuracy of billing and account information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update that information, including your email address and payment card number and expiration date, so that we can complete your transactions and contact you as needed.

We are not responsible for orders delayed or misdelivered because incomplete or incorrect information was supplied at checkout.

Shipping charges

Shipping is free on orders delivered within the United States. Orders placed before 2:00PM ET are processed within 2-3 business days, orders placed after 2:00PM ET begin processing the next business day, and delivery typically takes 6-10 business days after processing (8-13 business days in total). Full details are set out in our Shipping Policy.

Taxes, duties and other fees

Any applicable sales tax is calculated and displayed at checkout before you confirm your order.

All fees imposed during or after shipping are the responsibility of the customer, including tariffs and taxes.

Cancellations

Orders cannot be cancelled once they have been placed, including before they have been processed or shipped. Cancellation is governed by our Return & Refund Policy.

Refunds

Where a refund is approved, it is issued to your original method of payment, and a refund receipt is emailed to the address used when the original purchase was made.

We issue refunds once your returned item arrives and has been inspected, at which point the money leaves our account. The time it takes for that refund to appear on your statement is determined by your bank or card issuer, and some card companies take up to 30 days to post a refund back to the card. If you have checked with your bank and card issuer and still have not received an approved refund, contact us at support@shirtaholic.co.

Eligibility for a refund, the Return Authorization process and items that are not eligible are set out in our Return & Refund Policy.

Billing disputes and chargebacks

If you believe you have been charged in error, or you do not recognize a charge from us, please contact us at support@shirtaholic.co before contacting your bank or card issuer. Most billing questions can be resolved quickly and directly.

Changes to this policy

We reserve the right to update, change or replace any part of this Billing Policy by posting updates to this page. It is your responsibility to check this page periodically. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Contact

Questions about billing, charges or payments should be sent to support@shirtaholic.co, or by post to Shirtaholic, 350 Ramapo Valley Rd, Ste 13 #1004, Oakland, NJ 07436, United States.